{"id":69812,"date":"2024-09-26T19:02:37","date_gmt":"2024-09-26T19:02:37","guid":{"rendered":"https:\/\/hotelrunner.com\/?page_id=69812"},"modified":"2026-10-12T12:57:12","modified_gmt":"2026-10-12T09:57:12","slug":"support","status":"publish","type":"page","link":"https:\/\/hotelrunner.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"69812\" class=\"elementor elementor-69812\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc0a30b e-flex e-con-boxed e-con e-parent\" data-id=\"fc0a30b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52d3995 e-con-full e-flex e-con e-child\" data-id=\"52d3995\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b2cd923 e-flex e-con-boxed e-con e-child\" data-id=\"b2cd923\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0ed6efd e-con-full e-flex e-con e-child\" data-id=\"0ed6efd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9617cc elementor-widget__width-initial elementor-widget elementor-widget-hr_label\" data-id=\"d9617cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_label.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <span class=\"hr-label\">Support<\/span>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e7226 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e5e7226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Submit a request\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2edb942 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2edb942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAim to include as much information and detail as possible to allow our Success Team to best assist you!\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec5c1a4 e-flex e-con-boxed e-con e-child\" data-id=\"ec5c1a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-09a9f59 e-con-full e-flex e-con e-child\" data-id=\"09a9f59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d148b68 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"d148b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-form-container\">\n    <form id=\"support-form\" action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8&amp;orgId=00D1t000000w1Fm\" method=\"POST\" data-cb-wrapper=\"true\" target=\"hidden_iframe\">\n       <input type=\"hidden\" name=\"orgid\" value=\"00D1t000000w1Fm\">\n       <input type=\"hidden\" id=\"origin\" name=\"origin\" value=\"hotelrunner.com\" \/>\n       <input type=\"hidden\" name=\"retURL\" value=\"javascript:void(0)\">\n       <div class=\"field-container\">\n          <label for=\"email\">Business email<\/label><input id=\"email\" maxlength=\"80\" name=\"email\" size=\"20\" type=\"email\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"company\">Company<\/label><input id=\"company\" maxlength=\"80\" name=\"company\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"subject\">Help topic<\/label><input id=\"subject\" maxlength=\"80\" name=\"subject\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container description\">\n          <label for=\"description\">Describe your issue<\/label><textarea required=\"\" name=\"description\"><\/textarea><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"terms-privacy\" name=\"terms-privacy\">\n          <label for=\"terms-privacy\">By submitting this form, you agree to our <a href=\"https:\/\/hotelrunner.com\/terms\/\">Terms of Use<\/a> and to receive HotelRunner emails &amp; updates and acknowledge you've read our <a href=\"https:\/\/hotelrunner.com\/privacy\/\">Privacy Policy.<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"privacy-statement\" name=\"privacy-statement\">\n          <label for=\"privacy-statement\">I have read and understood the <a target=\"_blank\" href=\"https:\/\/hotelrunner.com\/privacy\/\">Privacy Statement for Request \/ Complaint \/ Suggestion Processes.<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input type=\"checkbox\" id=\"commercial-consent\" name=\"commercial-consent\">\n          <label for=\"commercial-consent\">I have read and accept the <a href=\"https:\/\/hotelrunner.com\/commercial-electronic-message-consent-text\/\" target=\"_blank\">Commercial Electronic Message Consent<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container\">\n          <input type=\"submit\" name=\"submit\">\n       <\/div>\n    <\/form>\n    <iframe name=\"hidden_iframe\" id=\"hidden_iframe\" style=\"display:none;\"><\/iframe>\n    <div id=\"thank-you-message\" style=\"display: none;\">\n        <h3>Thank you for your interest in HotelRunner!<\/h3>\n        <p>We received your contact information successfully and will get in touch with you shortly.<\/p>\n    <\/div>\n<\/div>\n\n<script>\nlet formSubmitted = false;\n\ndocument.getElementById('hidden_iframe').addEventListener('load', function() {\n    if (formSubmitted) {\n        document.getElementById('support-form').style.display = 'none';\n        document.getElementById('thank-you-message').style.display = 'block';\n    }\n});\n\ndocument.getElementById('support-form').addEventListener('submit', function(e) {\n    formSubmitted = true;\n    \/\/ Prevent multiple submissions\n    const submitButton = this.querySelector('input[type=\"submit\"]');\n    submitButton.disabled = true;\n    submitButton.value = 'Submitting...';\n});\n<\/script> \n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0712015 e-con-full e-flex e-con e-child\" data-id=\"0712015\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9384886 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"9384886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelrunner.com\/wp-content\/uploads\/2024\/09\/support.svg\" class=\"attachment-full size-full wp-image-69695\" alt=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8544be2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"8544be2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Do you have a question or need help?\n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae54777 elementor-widget elementor-widget-text-editor\" data-id=\"ae54777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOur helpdesk is here for you!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f54594 elementor-widget__width-initial elementor-widget elementor-widget-hr_button\" data-id=\"8f54594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"btn-wrapper\">\n            <a class=\"btn normal has-no-icon\" href=\"http:\/\/support.hotelrunner.com\/\" target=\"_blank\">\n                                <span class=\"btn-text\">Visit helpdesk<\/span>\n                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Submit a request Aim to include as much information and detail as possible to allow our Success Team to best assist you! Business email Company Help topic Describe your issue By submitting this form, you agree to our Terms of Use and to receive HotelRunner emails &amp; updates and acknowledge you&#8217;ve read our Privacy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page_category":[],"page_type":[],"class_list":["post-69812","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/pages\/69812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=69812"}],"version-history":[{"count":33,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/pages\/69812\/revisions"}],"predecessor-version":[{"id":148124,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/pages\/69812\/revisions\/148124"}],"wp:attachment":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=69812"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/page_category?post=69812"},{"taxonomy":"page_type","embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/page_type?post=69812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}