{"id":69812,"date":"2024-09-26T19:02:37","date_gmt":"2024-09-26T19:02:37","guid":{"rendered":"https:\/\/hotelrunner.com\/?page_id=69812"},"modified":"2025-12-18T11:18:48","modified_gmt":"2025-12-18T08:18:48","slug":"support","status":"publish","type":"page","link":"https:\/\/hotelrunner.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"69812\" class=\"elementor elementor-69812\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc0a30b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc0a30b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52d3995\" data-id=\"52d3995\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b2cd923 elementor-reverse-mobile elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2cd923\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0ed6efd\" data-id=\"0ed6efd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9617cc elementor-widget elementor-widget-hr_label\" data-id=\"d9617cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_label.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <span class=\"hr-label\">Support<\/span>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e7226 elementor-widget elementor-widget-heading\" data-id=\"e5e7226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Submit a request\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2edb942 elementor-widget elementor-widget-text-editor\" data-id=\"2edb942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAim to include as much information and detail as possible to allow our Success Team to best assist you!\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec5c1a4 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec5c1a4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-09a9f59\" data-id=\"09a9f59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d148b68 elementor-widget elementor-widget-html\" data-id=\"d148b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-form-container\">\n    <form id=\"support-form\" action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8&amp;orgId=00D1t000000w1Fm\" method=\"POST\" data-cb-wrapper=\"true\" target=\"hidden_iframe\">\n       <input type=\"hidden\" name=\"orgid\" value=\"00D1t000000w1Fm\">\n       <input type=\"hidden\" id=\"origin\" name=\"origin\" value=\"hotelrunner.com\" \/>\n       <input type=\"hidden\" name=\"retURL\" value=\"javascript:void(0)\">\n       <div class=\"field-container\">\n          <label for=\"email\">Email<\/label><input id=\"email\" maxlength=\"80\" name=\"email\" size=\"20\" type=\"email\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"company\">Company<\/label><input id=\"company\" maxlength=\"80\" name=\"company\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"subject\">Help topic<\/label><input id=\"subject\" maxlength=\"80\" name=\"subject\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container description\">\n          <label for=\"description\">Describe your issue<\/label><textarea required=\"\" name=\"description\"><\/textarea><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"terms-privacy\" name=\"terms-privacy\">\n          <label for=\"terms-privacy\">By submitting this form, you agree to our <a href=\"https:\/\/hotelrunner.com\/terms\/\">Terms of Use<\/a> and to receive HotelRunner emails &amp; updates and acknowledge you've read our <a href=\"https:\/\/hotelrunner.com\/privacy\/\">Privacy Policy.<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"privacy-statement\" name=\"privacy-statement\">\n          <label for=\"privacy-statement\">I have read and understood the <a target=\"_blank\" href=\"https:\/\/hotelrunner.com\/privacy\/\">Privacy Statement for Request \/ Complaint \/ Suggestion Processes.<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input type=\"checkbox\" id=\"commercial-consent\" name=\"commercial-consent\">\n          <label for=\"commercial-consent\">I have read and accept the <a href=\"https:\/\/hotelrunner.com\/commercial-electronic-message-consent-text\/\" target=\"_blank\">Commercial Electronic Message Consent<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container\">\n          <input type=\"submit\" name=\"submit\">\n       <\/div>\n    <\/form>\n    <iframe name=\"hidden_iframe\" id=\"hidden_iframe\" style=\"display:none;\"><\/iframe>\n    <div id=\"thank-you-message\" style=\"display: none;\">\n        <h3>Thank you for your interest in HotelRunner!<\/h3>\n        <p>We received your contact information successfully and will get in touch with you shortly.<\/p>\n    <\/div>\n<\/div>\n\n<script>\nlet formSubmitted = false;\n\ndocument.getElementById('hidden_iframe').addEventListener('load', function() {\n    if (formSubmitted) {\n        document.getElementById('support-form').style.display = 'none';\n        document.getElementById('thank-you-message').style.display = 'block';\n    }\n});\n\ndocument.getElementById('support-form').addEventListener('submit', function(e) {\n    formSubmitted = true;\n    \/\/ Prevent multiple submissions\n    const submitButton = this.querySelector('input[type=\"submit\"]');\n    submitButton.disabled = true;\n    submitButton.value = 'Submitting...';\n});\n<\/script> \n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0712015\" data-id=\"0712015\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9384886 elementor-widget elementor-widget-image\" data-id=\"9384886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelrunner.com\/wp-content\/uploads\/2024\/09\/support.svg\" class=\"attachment-full size-full wp-image-69695\" alt=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8544be2 elementor-widget elementor-widget-heading\" data-id=\"8544be2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Do you have a question or need help?\n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae54777 elementor-widget elementor-widget-text-editor\" data-id=\"ae54777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOur helpdesk is here for you!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f54594 elementor-widget elementor-widget-hr_button\" data-id=\"8f54594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"btn-wrapper\" >\n            <a href=\"http:\/\/support.hotelrunner.com\/\" target=\"_blank\" \n               class=\"btn normal has-no-icon\"\n               >\n                                <span class=\"btn-text\">Visit helpdesk<\/span>\n                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Submit a request Aim to include as much information and detail as possible to allow our Success Team to best assist you! Email Company Help topic Describe your issue By submitting this form, you agree to our Terms of Use and to receive HotelRunner emails &amp; updates and acknowledge you&#8217;ve read our Privacy Policy. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page_category":[],"page_type":[],"class_list":["post-69812","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/pages\/69812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/comments?post=69812"}],"version-history":[{"count":0,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/pages\/69812\/revisions"}],"wp:attachment":[{"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/media?parent=69812"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/page_category?post=69812"},{"taxonomy":"page_type","embeddable":true,"href":"https:\/\/hotelrunner.com\/en\/wp-json\/wp\/v2\/page_type?post=69812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}