{"id":69837,"date":"2024-09-26T19:02:37","date_gmt":"2024-09-26T19:02:37","guid":{"rendered":"https:\/\/hotelrunner.com\/?page_id=69837"},"modified":"2025-12-18T11:27:56","modified_gmt":"2025-12-18T08:27:56","slug":"ayuda-y-soporte","status":"publish","type":"page","link":"https:\/\/hotelrunner.com\/es\/ayuda-y-soporte\/","title":{"rendered":"Ayuda y soporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"69837\" class=\"elementor elementor-69837 elementor-69812\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc0a30b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc0a30b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52d3995\" data-id=\"52d3995\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b2cd923 elementor-reverse-mobile elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2cd923\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0ed6efd\" data-id=\"0ed6efd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9617cc elementor-widget elementor-widget-hr_label\" data-id=\"d9617cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_label.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <span class=\"hr-label\">Obtener asistencia<\/span>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e7226 elementor-widget elementor-widget-heading\" data-id=\"e5e7226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Enviar una solicitud\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2edb942 elementor-widget elementor-widget-text-editor\" data-id=\"2edb942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIntente incluir tanta informaci\u00f3n y detalles como sea posible para que nuestro equipo de \u00e9xito pueda ayudarle mejor.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec5c1a4 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec5c1a4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-09a9f59\" data-id=\"09a9f59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d148b68 elementor-widget elementor-widget-html\" data-id=\"d148b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-form-container\">\n    <form id=\"support-form\" action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8&amp;orgId=00D1t000000w1Fm\" method=\"POST\" data-cb-wrapper=\"true\" target=\"hidden_iframe\">\n       <input type=\"hidden\" name=\"orgid\" value=\"00D1t000000w1Fm\">\n       <input type=\"hidden\" id=\"origin\" name=\"origin\" value=\"hotelrunner.com\" \/>\n       <input type=\"hidden\" name=\"retURL\" value=\"javascript:void(0)\">\n       <div class=\"field-container\">\n          <label for=\"email\">Correo electr\u00f3nico\n<\/label><input id=\"email\" maxlength=\"80\" name=\"email\" size=\"20\" type=\"email\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"company\">Empresa<\/label><input id=\"company\" maxlength=\"80\" name=\"company\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"subject\">Tema de ayuda\n\n<\/label><input id=\"subject\" maxlength=\"80\" name=\"subject\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container description\">\n          <label for=\"description\">Describa su problema<\/label><textarea required=\"\" name=\"description\"><\/textarea><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"terms-privacy-es\" name=\"terms-privacy-es\">\n          <label for=\"terms-privacy-es\">Al enviar este formulario, acepta nuestras <a href=\"https:\/\/hotelrunner.com\/es\/terms\/\">Condiciones de uso<\/a> y recibir correos electr\u00f3nicos y actualizaciones de HotelRunner, y reconoce que ha le\u00eddo nuestra <a href=\"https:\/\/hotelrunner.com\/es\/privacy\/\">Pol\u00edtica de privacidad<\/a>.<\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"privacy-statement-es\" name=\"privacy-statement-es\">\n          <label for=\"privacy-statement-es\">He le\u00eddo y comprendido el <a href=\"https:\/\/hotelrunner.com\/es\/privacy-statement-for-request-complaint-suggestion-processes\/\" target=\"_blank\">Aviso de Privacidad sobre los procesos de Solicitud \/ Reclamaci\u00f3n \/ Sugerencia.<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input type=\"checkbox\" id=\"commercial-consent-es\" name=\"commercial-consent-es\">\n          <label for=\"commercial-consent-es\">He le\u00eddo y acepto el <a href=\"https:\/\/hotelrunner.com\/es\/commercial-electronic-message-consent-text\/\" target=\"_blank\">Consentimiento para Comunicaciones Electr\u00f3nicas Comerciales<\/a>.<\/label><br>\n       <\/div>\n       <div class=\"field-container\">\n          <input type=\"submit\" name=\"submit\" value=\"Enviar\">\n       <\/div>\n    <\/form>\n    <iframe name=\"hidden_iframe\" id=\"hidden_iframe\" style=\"display:none;\"><\/iframe>\n    <div id=\"thank-you-message\" style=\"display: none;\">\n        <h3>\u00a1Gracias por su inter\u00e9s en HotelRunner!<\/h3>\n        <p>Hemos recibido correctamente su informaci\u00f3n de contacto y nos pondremos en contacto con usted en breve.<\/p>\n    <\/div>\n<\/div>\n \n<script>\nlet formSubmitted = false;\n\ndocument.getElementById('hidden_iframe').addEventListener('load', function() {\n    if (formSubmitted) {\n        document.getElementById('support-form').style.display = 'none';\n        document.getElementById('thank-you-message').style.display = 'block';\n    }\n});\n\ndocument.getElementById('support-form').addEventListener('submit', function(e) {\n    formSubmitted = true;\n    \/\/ Prevent multiple submissions\n    const submitButton = this.querySelector('input[type=\"submit\"]');\n    submitButton.disabled = true;\n    submitButton.value = 'Submitting...';\n});\n<\/script> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0712015\" data-id=\"0712015\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9384886 elementor-widget elementor-widget-image\" data-id=\"9384886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelrunner.com\/wp-content\/uploads\/2024\/09\/support.svg\" class=\"attachment-full size-full wp-image-69697\" alt=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8544be2 elementor-widget elementor-widget-heading\" data-id=\"8544be2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">\u00bfTiene alguna pregunta o necesita ayuda? <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae54777 elementor-widget elementor-widget-text-editor\" data-id=\"ae54777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNuestro servicio de asistencia est\u00e1 a su disposici\u00f3n.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f54594 elementor-widget elementor-widget-hr_button\" data-id=\"8f54594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"btn-wrapper\" >\n            <a href=\"http:\/\/support.hotelrunner.com\/\" target=\"_blank\" \n               class=\"btn normal has-no-icon\"\n               >\n                                <span class=\"btn-text\">Servicio de asistencia<\/span>\n                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Obtener asistencia Enviar una solicitud Intente incluir tanta informaci\u00f3n y detalles como sea posible para que nuestro equipo de \u00e9xito pueda ayudarle mejor. Correo electr\u00f3nico Empresa Tema de ayuda Describa su problema Al enviar este formulario, acepta nuestras Condiciones de uso y recibir correos electr\u00f3nicos y actualizaciones de HotelRunner, y reconoce que ha le\u00eddo nuestra [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page_category":[],"page_type":[],"class_list":["post-69837","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/pages\/69837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/comments?post=69837"}],"version-history":[{"count":0,"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/pages\/69837\/revisions"}],"wp:attachment":[{"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/media?parent=69837"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/page_category?post=69837"},{"taxonomy":"page_type","embeddable":true,"href":"https:\/\/hotelrunner.com\/es\/wp-json\/wp\/v2\/page_type?post=69837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}