{"id":69826,"date":"2024-09-26T19:02:37","date_gmt":"2024-09-26T19:02:37","guid":{"rendered":"https:\/\/hotelrunner.com\/?page_id=69826"},"modified":"2025-12-18T11:34:38","modified_gmt":"2025-12-18T08:34:38","slug":"support","status":"publish","type":"page","link":"https:\/\/hotelrunner.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"69826\" class=\"elementor elementor-69826 elementor-69812\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc0a30b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc0a30b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52d3995\" data-id=\"52d3995\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b2cd923 elementor-reverse-mobile elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2cd923\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0ed6efd\" data-id=\"0ed6efd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9617cc elementor-widget elementor-widget-hr_label\" data-id=\"d9617cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_label.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <span class=\"hr-label\">Obtenir de l&#039;aide<\/span>\n            \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e7226 elementor-widget elementor-widget-heading\" data-id=\"e5e7226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Soumettre une demande\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2edb942 elementor-widget elementor-widget-text-editor\" data-id=\"2edb942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEssayez d&rsquo;inclure autant d&rsquo;informations et de d\u00e9tails que possible pour permettre \u00e0 notre \u00e9quipe de r\u00e9ussite de vous aider au mieux !\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ec5c1a4 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec5c1a4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-09a9f59\" data-id=\"09a9f59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d148b68 elementor-widget elementor-widget-html\" data-id=\"d148b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"support-form-container\">\n    <form id=\"support-form\" action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8&amp;orgId=00D1t000000w1Fm\" method=\"POST\" data-cb-wrapper=\"true\" target=\"hidden_iframe\">\n       <input type=\"hidden\" name=\"orgid\" value=\"00D1t000000w1Fm\">\n       <input type=\"hidden\" id=\"origin\" name=\"origin\" value=\"hotelrunner.com\" \/>\n       <input type=\"hidden\" name=\"retURL\" value=\"javascript:void(0)\">\n       <div class=\"field-container\">\n          <label for=\"email\">Courriel\n<\/label><input id=\"email\" maxlength=\"80\" name=\"email\" size=\"20\" type=\"email\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"company\">Soci\u00e9t\u00e9\n<\/label><input id=\"company\" maxlength=\"80\" name=\"company\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container\">\n          <label for=\"subject\">Sujet de l'aide\n\n\n<\/label><input id=\"subject\" maxlength=\"80\" name=\"subject\" size=\"20\" type=\"text\" required=\"\"><br>\n       <\/div>\n       <div class=\"field-container description\">\n          <label for=\"description\">D\u00e9crivez votre probl\u00e8me<\/label><textarea required=\"\" name=\"description\"><\/textarea><br>\n       <\/div>\n        <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"terms-privacy-fr\" name=\"terms-privacy-fr\">\n          <label for=\"terms-privacy-fr\">En soumettant ce formulaire, vous acceptez nos <a href=\"https:\/\/hotelrunner.com\/fr\/terms\/\">conditions d'utilisation<\/a> et de recevoir les courriels et les mises \u00e0 jour de HotelRunner et vous reconnaissez avoir lu notre <a href=\"https:\/\/hotelrunner.com\/fr\/privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\">politique de confidentialit\u00e9<\/a>.<\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input required type=\"checkbox\" id=\"privacy-statement-fr\" name=\"privacy-statement-fr\">\n          <label for=\"privacy-statement-fr\">J'ai lu et compris la <a href=\"https:\/\/hotelrunner.com\/fr\/privacy-statement-for-request-complaint-suggestion-processes\/\" target=\"_blank\">D\u00e9claration de confidentialit\u00e9 relative aux processus de demande \/ r\u00e9clamation \/ suggestion.<\/a><\/label><br>\n       <\/div>\n       <div class=\"field-container checkbox-container\">\n          <input type=\"checkbox\" id=\"commercial-consent-fr\" name=\"commercial-consent-fr\">\n          <label for=\"commercial-consent-fr\">J'ai lu et j'accepte le <a href=\"https:\/\/hotelrunner.com\/fr\/commercial-electronic-message-consent-text\/\" target=\"_blank\">consentement aux communications \u00e9lectroniques commerciales<\/a>.<\/label><br>\n       <\/div>\n       <div class=\"field-container\">\n          <input type=\"submit\" name=\"submit\" value=\"Envoyer\">\n       <\/div>\n    <\/form>\n    <iframe name=\"hidden_iframe\" id=\"hidden_iframe\" style=\"display:none;\"><\/iframe>\n    <div id=\"thank-you-message\" style=\"display: none;\">\n        <h3>Nous vous remercions de l'int\u00e9r\u00eat que vous portez \u00e0 HotelRunner !<\/h3>\n        <p>Nous avons bien re\u00e7u vos coordonn\u00e9es et nous prendrons contact avec vous dans les plus brefs d\u00e9lais.<\/p>\n    <\/div>\n<\/div>\n \n<script>\nlet formSubmitted = false;\n\ndocument.getElementById('hidden_iframe').addEventListener('load', function() {\n    if (formSubmitted) {\n        document.getElementById('support-form').style.display = 'none';\n        document.getElementById('thank-you-message').style.display = 'block';\n    }\n});\n\ndocument.getElementById('support-form').addEventListener('submit', function(e) {\n    formSubmitted = true;\n    \/\/ Prevent multiple submissions\n    const submitButton = this.querySelector('input[type=\"submit\"]');\n    submitButton.disabled = true;\n    submitButton.value = 'Submitting...';\n});\n<\/script> \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0712015\" data-id=\"0712015\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9384886 elementor-widget elementor-widget-image\" data-id=\"9384886\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/hotelrunner.com\/wp-content\/uploads\/2024\/09\/support.svg\" class=\"attachment-full size-full wp-image-69696\" alt=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8544be2 elementor-widget elementor-widget-heading\" data-id=\"8544be2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Vous avez une question ou besoin d\u2019aide ?\n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae54777 elementor-widget elementor-widget-text-editor\" data-id=\"ae54777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNotre service d\u2019assistance est l\u00e0 pour vous !\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f54594 elementor-widget elementor-widget-hr_button\" data-id=\"8f54594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hr_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"btn-wrapper\" >\n            <a href=\"https:\/\/support.hotelrunner.com\/s\/?language=en_US\" target=\"_blank\" \n               class=\"btn normal has-no-icon\"\n               >\n                                <span class=\"btn-text\">Service d\u2019assistance<\/span>\n                            <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Obtenir de l&#039;aide Soumettre une demande Essayez d&rsquo;inclure autant d&rsquo;informations et de d\u00e9tails que possible pour permettre \u00e0 notre \u00e9quipe de r\u00e9ussite de vous aider au mieux ! Courriel Soci\u00e9t\u00e9 Sujet de l&rsquo;aide D\u00e9crivez votre probl\u00e8me En soumettant ce formulaire, vous acceptez nos conditions d&rsquo;utilisation et de recevoir les courriels et les mises \u00e0 jour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page_category":[],"page_type":[],"class_list":["post-69826","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/pages\/69826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/comments?post=69826"}],"version-history":[{"count":0,"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/pages\/69826\/revisions"}],"wp:attachment":[{"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/media?parent=69826"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/page_category?post=69826"},{"taxonomy":"page_type","embeddable":true,"href":"https:\/\/hotelrunner.com\/fr\/wp-json\/wp\/v2\/page_type?post=69826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}