Engage with your guests in their preferred language and stay connected before, during, and after their stay with automated, personalized emails.
Our platform is designed to simplify complex processes so you can stay ahead of the competition and focus on growing your business. Explore how Guest Relationship Management makes it happen.
Connect effortlessly with guests at every stage of their journey through automated, multilingual emails. Enhance their experience and strengthen your relationship with timely and relevant communications.
Tailor your email schedules to match each guest's unique needs. From booking confirmations to personalized recommendations, create a bespoke experience that resonates with every individual.
Monitor the effectiveness of your communication strategy with detailed analytics. Track open rates, engagement levels, and conversion metrics to continually refine your approach and maximize impact.
Drive repeat bookings and foster long-term loyalty by maintaining meaningful interactions. Personalize offers and incentives based on guest preferences and behaviors to enhance satisfaction and encourage return visits.
Keep your guests engaged with timely, automated emails that enhance their experience from reservation to post-stay. Turn every interaction into an opportunity to connect, convert, and build lasting relationships.
Design custom email schedules for each stage of the guest journey—post-booking, pre-arrival, in-house, and post-stay. Make every guest feel special with multilingual, personalized emails that reflect their preferences and needs.
Expand your capabilities, simplify operations, and maximize your property’s potential with powerful products designed to work seamlessly together.
Expand your capabilities, simplify operations, and maximize your property’s potential with powerful products designed to work seamlessly together.
Property Management System
Booking Engine
Website
Channel Manager
Metasearch
PaymentsGRM helps you build stronger, more personalized connections with your guests by storing and organizing guest data, preferences, and booking history. With this information, you can create personalized experiences, tailor offers, and engage guests more effectively before, during, and after their stay. This level of attention not only improves guest satisfaction but also encourages repeat bookings.
Yes, with HotelRunner’s GRM, you can automate key guest interactions, such as sending welcome emails, check-in reminders, post-stay surveys, and special offers. You can set these communications to trigger automatically based on guest behavior, ensuring timely and consistent engagement that enhances their experience without adding to your workload.
Channel Manager 
Hotel Website 
HotelRunner Elite 
Competition Analysis 
