HotelRunner and Heyhotel AI partnership: 24/7 AI support for guest communication

HotelRunner has completed its integration with Heyhotel AI, which builds AI voice and text agents for hotels and restaurants. This integration allows hotels to answer guest calls and messages around the clock in more than 35 languages and capture reservation requests automatically.

Founded by hoteliers, Heyhotel AI is shaped by daily front office, reservations and guest relations work. The platform now serves more than 100 properties worldwide, from independent boutique hotels to international chain hotels, Forbes and LQA rated properties and Michelin listed restaurants.

The voice agent covers every incoming call, including peak hours, nights and weekends when lines are often missed. It speaks naturally with guests, responds to questions about rooms, facilities, dining, transfers and policies, and takes reservation requests. Each call is transcribed and summarized so the team can review every conversation, and the agent can also make outbound calls such as confirmations and reminders.

The text agent manages messages from WhatsApp, Instagram, Facebook, Telegram, SMS and website chat from one place. It replies instantly in the property’s brand tone and guides guests from a question to a booking request, with all conversations collected in a single inbox on the Heyhotel AI dashboard.

During the booking flow, dates, guest counts and contact details are captured without asking guests to repeat themselves. Whenever a guest needs personal attention, the conversation is handed over to a staff member.

The Heyhotel AI integration can be activated from your HotelRunner panel.